Privacy Policy

Last Updated: January 2025

Maxcom Technologies (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.maxcom.com.mv (the “Website”) and purchase products or services from us. This policy applies to information collected through our Website and related services.

  1. Information We Collect:

We collect various types of personal information from you when you use our Website, including:

  • Personal Identification Information: This includes information that can identify you directly, such as your:
    • Name (First and Last Name)
    • Postal Address (including billing and shipping addresses)
    • Email Address
    • Phone Number
    • Username and Password (if you create an account)
    • Customer ID
    • Any other information you voluntarily provide to us through forms on our Website, email, or other communication channels.
  • Payment Information: When you make a purchase, we collect payment information necessary to process your transaction, such as:
    • Credit card details (Card number, expiry date, CVV/CVC code) or other payment method details.
    • Note: We utilize [Specify Payment Gateway Provider – e.g., a secure third-party payment processor] to process payments. We do not directly store your full credit card details on our servers. [If you do store any payment card information, even partially, you MUST be extremely clear about your security measures and PCI DSS compliance and consult legal counsel immediately.]
  • Order Information: Details related to your purchases, including:
    • Products and services you have ordered
    • Order history
    • Shipping details
    • Billing information
  • Website Usage Information (Technical Information): We automatically collect certain information about your interaction with our Website, such as:
    • IP Address
    • Browser type and version
    • Device type and operating system
    • Referring website
    • Pages you visit on our Website
    • Date and time of your visits
    • Time spent on pages
    • Links you click
    • Cookies and similar tracking technologies (see Section 7 below for more details).
  • Communications Data: Records of your communications with us, including:
    • Emails you send to us
    • Chat logs (if applicable)
    • Records of phone calls (if applicable)
    • Customer service inquiries and feedback.
  1. How We Use Your Information:

We use the collected information for various purposes, including:

  • Order Processing and Fulfillment:
    • To process your orders, including order confirmation, payment processing, shipping, and delivery.
    • To manage your account (if you create one).
    • To provide you with order updates and tracking information.
  • Customer Support and Communication:
    • To respond to your inquiries, requests, and provide customer service.
    • To communicate with you about your orders, account, and our products and services.
    • To resolve disputes and troubleshoot problems.
  • Website Improvement and Personalization:
    • To analyze Website usage trends and improve our Website’s functionality, content, and user experience.
    • To personalize your experience on our Website, such as by showing you relevant content and product recommendations.
  • Marketing and Promotions (with Consent):
    • If you have opted-in to receive marketing communications, we may use your information to send you promotional emails, newsletters, and information about new products, special offers, and company updates.
    • You have the right to opt-out of receiving marketing communications at any time (see Section 6 below).
  • Legal Compliance and Security:
    • To comply with applicable laws, regulations, legal processes, and government requests.
    • To protect against fraud, unauthorized transactions, claims, and other liabilities.
    • To enforce our Terms of Service and other policies.
    • To ensure the security of our Website and systems.
  1. How We Share Your Information:

We may share your personal information with the following categories of recipients:

  • Service Providers: We engage third-party service providers to perform various business functions on our behalf, such as:
    • Payment processing (e.g., [Payment Gateway Provider Name])
    • Shipping and delivery (e.g., Courier companies)
    • Website hosting and maintenance
    • Marketing and advertising services
    • Customer service software
    • Analytics and data analysis
    • IT services and security providers.
    • We will only share information with service providers to the extent necessary for them to perform their services, and they are contractually obligated to protect your personal information and use it only for the purposes we specify.
  • Business Partners: [If applicable, describe any specific business partners with whom you share data, e.g., for joint promotions, co-branded services, or specific product integrations. If not applicable, remove this section.]
  • Legal Authorities: We may disclose your personal information to legal authorities, government agencies, or other third parties if we are required to do so by law or legal process, or if we believe in good faith that such disclosure is necessary to:
    • Comply with a legal obligation.
    • Protect our rights, property, or safety, or the rights, property, or safety of others.
    • Investigate or prevent fraud or other illegal activities.
    • Respond to a subpoena, court order, or other governmental request.
  • Business Transfers: In the event of a merger, acquisition, sale of all or a portion of our assets, or other corporate transaction, your personal information may be transferred to the acquiring entity or a third party as part of the business assets. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  1. Data Security:

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • [List specific security measures you implement – be specific and truthful. Examples:]
    • Using secure servers and data centers.
    • Implementing firewalls and intrusion detection systems.
    • Encrypting sensitive data during transmission (e.g., using SSL/TLS).
    • Regularly monitoring our systems for vulnerabilities.
    • Restricting access to personal information to authorized personnel only.
    • Providing data protection training to our employees.
    • Regular security audits and assessments.
  • However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
  1. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the type of information and the purpose for which it is used. Generally, we retain:

  • Order Information: For [Specify timeframe – e.g., 7 years] for accounting, tax, and warranty purposes.
  • Account Information (if applicable): As long as your account is active, and for a reasonable period after account closure to allow for reactivation or resolve any outstanding issues.
  • Marketing Communication Preferences: Indefinitely, until you opt-out or request deletion, to ensure we respect your preferences.
  • Website Usage Data: For [Specify timeframe – e.g., 12 months] for analytics and website improvement purposes.

After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data retention policies and applicable laws.

  1. Your Rights:

You have certain rights regarding your personal information under applicable data protection laws. These rights may include:

  • Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (“Right to be Forgotten”): In certain circumstances, you have the right to request that we delete your personal information.
  • Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
  • Right to Data Portability: In certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe that our processing of your personal information infringes applicable data protection laws. [Identify the relevant Data Protection Authority in the Maldives, if one exists and is publicly known. If not, you can omit this line or mention the Information Commissioner’s Office if relevant.]

To exercise any of these rights, please contact us using the contact details provided in Section 11 below. We may require you to verify your identity before responding to your request. We will respond to your request within [Specify timeframe – e.g., a reasonable timeframe, such as 30 days, or as required by applicable law].

  1. Cookies and Similar Technologies:

We use cookies, web beacons, and similar tracking technologies to collect Website Usage Information and enhance your experience on our Website.

  • Cookies: Cookies are small text files that are placed on your browser or device by websites you visit. We use cookies for purposes such as:
    • Essential Cookies: To enable core website functionality, such as navigation and access to secure areas.
    • Performance/Analytics Cookies: To collect information about how you use our Website, such as which pages you visit and any errors you encounter, to improve our Website’s performance and functionality. (e.g., Google Analytics).
    • Functionality Cookies: To remember your preferences and choices (e.g., language preference, region) to provide a more personalized experience.
    • Advertising/Targeting Cookies: [If you use advertising cookies, explain here. If not, you can omit or say “We do not currently use advertising or targeting cookies.”] To deliver targeted advertisements and marketing communications based on your interests and browsing behavior.
  • Web Beacons: Web beacons (also known as pixel tags or clear GIFs) are small graphic images embedded in web pages or emails that allow us to track user activity and collect information about website usage and email open rates.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to be notified before cookies are placed. Please note that blocking or deleting certain cookies may affect the functionality of our Website and your user experience. For more information about cookies and how to manage them, please refer to your browser’s help documentation or online resources.

  1. Third-Party Websites and Services:

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Maxcom Technologies. We are not responsible for the privacy practices or the content of these third-party websites and services. When you click on a third-party link, you will be leaving our Website, and the privacy policy of that third party will apply. We encourage you to review the privacy policies of those third parties before providing any personal information to them.

  1. Children’s Privacy:

Our Website is not intended for children under the age of [Specify age – e.g., 16 years old], and we do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact details in Section 11 below, and we will take steps to delete that information from our systems.

  1. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. We will post the updated Privacy Policy on our Website and update the “Last Updated” date at the top of this policy. For significant changes, we may provide you with more prominent notice, such as by email or by posting a notice on our homepage. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our Website after the posting of changes constitutes your acceptance of the updated Privacy Policy.

  1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Email: sales@maxcom.com.mv
  • Phone: +960 333 0034
  • Address: H. Fuhkafa, Sosun Magu, 20062, Male’, Republic of Maldives