{"id":89,"date":"2025-03-26T14:46:47","date_gmt":"2025-03-26T09:46:47","guid":{"rendered":"https:\/\/maxcom.com.mv\/v3\/?page_id=89"},"modified":"2025-12-17T10:47:31","modified_gmt":"2025-12-17T05:47:31","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/maxcom.com.mv\/v3\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h1><strong>Returns and Refunds<\/strong><\/h1>\n<p>We want you to be completely satisfied with your purchase from Maxcom Technologies. If you are not entirely satisfied, we are here to help.<\/p>\n<p><strong>Eligibility for Returns:<\/strong><\/p>\n<p>To be eligible for a return, please ensure the following conditions are met:<\/p>\n<ul>\n<li><strong>Condition of Item:<\/strong>\u00a0The item(s) must be unused and in the same condition that you received them. They must be in as-new condition and undamaged.<\/li>\n<li><strong>Original Packaging:<\/strong>\u00a0The item(s) must be returned in their original packaging, including all original accessories, manuals, and any included promotional items.<\/li>\n<li><strong>Exclusions:<\/strong>\u00a0Certain types of items are\u00a0<strong>not eligible<\/strong>\u00a0for return. These include:\n<ul>\n<li>Software licenses (once activated or opened)<\/li>\n<li>Downloadable digital products<\/li>\n<li>Services that have already been performed or started<\/li>\n<li>Consumable items where the packaging has been opened (e.g., printer ink, toner, opened software packages)<\/li>\n<li>Items that are damaged or missing components due to customer misuse or negligence.<\/li>\n<li>Special order items or customized products.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Proof of Purchase:<\/strong>\u00a0To process a return, we require a valid receipt or proof of purchase, such as your order confirmation email or invoice.<\/li>\n<\/ul>\n<p><strong>Timeframe for Returns:<\/strong><\/p>\n<p>You must initiate a return request within\u00a0<strong>7 days<\/strong>\u00a0from the date you received your order.<\/p>\n<p><strong>Acceptable Reasons for Returns:<\/strong><\/p>\n<p>We accept returns under the following circumstances:<\/p>\n<ul>\n<li><strong>Defective Product:<\/strong>\u00a0If you receive an item that is faulty, malfunctioning, or damaged upon arrival.<\/li>\n<li><strong>Incorrect Item Received:<\/strong>\u00a0If we shipped you the wrong product, different from what you ordered.<\/li>\n<li><strong>Change of Mind:<\/strong>\u00a0We understand that sometimes you might change your mind. We accept returns for change of mind, subject to the following conditions:\n<ul>\n<li>Items must be unopened, unused, and in perfect resalable condition.<\/li>\n<li>A restocking fee of\u00a0<strong>15%<\/strong>\u00a0of the original purchase price will be applied to all change of mind returns.<\/li>\n<li>You are responsible for all return shipping costs for change of mind returns.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>How to Initiate a Return:<\/strong><\/p>\n<ol>\n<li><strong>Contact Customer Service:<\/strong>\u00a0To start a return, please contact our customer service team within the 7-day return period. You can reach us by:\n<ul>\n<li><strong>Email:<\/strong>\u00a0<a href=\"https:\/\/www.google.com\/url?sa=E&amp;q=mailto%3Asales%40maxcom.com.mv\">sales@maxcom.com.mv<\/a><\/li>\n<li><strong>Phone:<\/strong>\u00a0+960 333 0034<\/li>\n<\/ul>\n<\/li>\n<li><strong>Provide Order Details:<\/strong>\u00a0When contacting us, please provide your order number and clearly state the reason for your return.<\/li>\n<li><strong>Return Authorization (RA) Number:<\/strong>\u00a0If your return request is approved, we will issue you a Return Authorization (RA) number. This number is essential for processing your return.<\/li>\n<li><strong>Return Instructions:<\/strong>\u00a0We will provide you with detailed instructions on how to return the item, including the return shipping address.<\/li>\n<\/ol>\n<p><strong>Returning the Item:<\/strong><\/p>\n<ul>\n<li><strong>Packaging:<\/strong>\u00a0Securely package the item in its original packaging (if possible) to prevent damage during return shipping. Include the RA number clearly marked on the outside of the package.<\/li>\n<li><strong>Shipping Costs:<\/strong>\n<ul>\n<li><strong>Defective or Incorrect Items:<\/strong>\u00a0If the return is due to a defective product or an error on our part (incorrect item shipped), Maxcom Technologies will be responsible for the return shipping costs. We will provide you with a prepaid shipping label or instructions for reimbursed shipping.<\/li>\n<li><strong>Change of Mind Returns:<\/strong>\u00a0For change of mind returns, you are responsible for paying the return shipping costs.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Inspection and Refund Processing:<\/strong><\/p>\n<ul>\n<li><strong>Inspection Upon Receipt:<\/strong>\u00a0Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy.<\/li>\n<li><strong>Refund Approval\/Rejection:<\/strong>\u00a0We will notify you of the approval or rejection of your refund after the inspection.<\/li>\n<li><strong>Refund Method:<\/strong>\u00a0If your return is approved, and after deducting any applicable restocking fees (for change of mind returns), we will process your refund to the original payment method used for your purchase.<\/li>\n<li><strong>Refund Timeframe:<\/strong>\u00a0Please allow\u00a0<strong>5-7 business days<\/strong>\u00a0for the refund to be processed and reflected in your account. The exact timeframe may depend on your payment provider.<\/li>\n<\/ul>\n<p><strong>Exchanges:<\/strong><\/p>\n<p>We typically only offer exchanges for defective or damaged items, for the same product (subject to availability). If you need to exchange a defective item for the same product, please contact us. For other situations, please follow the return process and place a new order for the desired item.<\/p>\n<p><strong>Questions?<\/strong><\/p>\n<p>If you have any questions or need further clarification regarding our Refund Policy, please do not hesitate to contact us:<\/p>\n<ul>\n<li><strong>Email:<\/strong>\u00a0<a href=\"https:\/\/www.google.com\/url?sa=E&amp;q=mailto%3Asales%40maxcom.com.mv\">sales@maxcom.com.mv<\/a><\/li>\n<li><strong>Phone:<\/strong>\u00a0+960 333 0034<\/li>\n<li><strong>Address:<\/strong>\u00a0H. Fuhkafa, Sosun Magu, 20062, Male\u2019, Republic of Maldives<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Returns and Refunds We want you to be completely satisfied with your purchase from Maxcom Technologies. If you are not entirely satisfied, we are here to help. Eligibility for Returns: To be eligible for a return, please ensure the following conditions are met: Condition of Item:\u00a0The item(s) must be unused and in the same [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maxcom.com.mv\/v3\/wp-json\/wp\/v2\/pages\/89","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maxcom.com.mv\/v3\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maxcom.com.mv\/v3\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maxcom.com.mv\/v3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maxcom.com.mv\/v3\/wp-json\/wp\/v2\/comments?post=89"}],"version-history":[{"count":3,"href":"https:\/\/maxcom.com.mv\/v3\/wp-json\/wp\/v2\/pages\/89\/revisions"}],"predecessor-version":[{"id":15834,"href":"https:\/\/maxcom.com.mv\/v3\/wp-json\/wp\/v2\/pages\/89\/revisions\/15834"}],"wp:attachment":[{"href":"https:\/\/maxcom.com.mv\/v3\/wp-json\/wp\/v2\/media?parent=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}